
	Evil Shoes



	This Entry: Date: 2004-05-02 Time: 21:58 Comments: 49 Return To: Recent Entries



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Evil Shoes

It has been several days since my last post, and as busy as you might expect given the lack of updates. However, I have been having problems with my shoes. Not only a year old, and they are essentially worthless.

This will no doubt come as a shock to those of you who watched my painstaking shoe purchase last year in Toronto, but I had to go out and buy new shoes in, like, 15 minutes because the old ones are shot. My new shoes don’t seem to have a photo on the interweb, but here is a pair that’s pretty close.

I find it very unlikely that I will ever buy from Clarks the Crappy Shoe Vendor ever again. Basically, the soles are totally split and destroyed. If that doesn’t guarantee you a nasty note, I don’t know what does!

Clarks England
2881 Brighton Rd.
Oakville ON L6H 6C9

Dear Sir or Madam,

I am writing to complain about the performance of a pair of Clarks shoes I purchased last July 19th at Feet First at Yorkdale shopping centre in Toronto. The shoes have the following numbers printed on the inside of the tongue: 30226, 12M, 05/02.

Earlier this week I was walking on damp grass and noticed that my feet were becoming wet. When I got home I looked at the sole of the shoe and saw that it had split crosswise, just behind the toes. The split runs all the way through the thickness of the sole, all the way across my foot along the edges of the oval treads. I looked at the other shoe, and a similar split has started, it goes all the way through the sole in the center, again along the edge of one of the oval treads.

I would expect that any quality pair of shoes would last longer than 9 1/2 months. I paid $181.68 for your shoes, all in, largely based on the premise that the Clarks brand was a well constructed shoe that would give me years of good use.

Although I like the styling of your current offerings, the Clarks shoes I have seen in the stores this week continue to have the same soles with the oval pattern, so I have had to replace my Clarks shoes with a new pair from a different manufacturer.

I am very disappointed with my transaction with you, and find myself out of pocket the cost of your pair of shoes. At this point, unless you can satisfy me that this was an isolated incident (a challenge, given that I have not one but two failed soles) I feel it is very unlikely that I will purchase another pair of Clarks shoes, and it is with regret that I will recommend to others that they avoid your brand.

At the premium prices that you charge for your shoes, I expect good quality, design and manufacturing. Sadly, your shoes have let me down.

Sincerely,
Colin Henein

return to cmh blog

› letters 2004-05-02 21:58 ...49


	Clarks shoes. Searching on the model number 30226 and came accross your blog. Exact same problem occurred with my cams as well: split right across the middle. It happened in the first six months for me (I'm especially hard on shoes). I sent the shoes back and Clarks sent me a new pair. These lasted another six months and the same thing happened again. I'd like to find another shoe but these are so light and comfortable that I've decided to look on the net for a lower price and just keep buying them. If you hear of a shoe that's as comfortable but lasts longer, let me know. toddg@tibinc.com. by Todd Garza


	Clark Springer Sandals I was surprised when I read on a Zappos shoe site that people had problems with their Clark shoes soles. Then I started vacationing in Florida! I previously could wear the sandals for years with no problem (in New York), but the heat in Florida makes them fall apart & crack in no time. I love the comfort, but I will not wear them in Florida anymore.Where can I send the broken ones? at 2005-4-16 21:36 by Elaine


	Springers I have two pair of Springers sandals and they are the most comfortable shoes I own,but alas,both pairs have split soes,several cracks on each sole in fact.I am so upset and will not buy them again but they are co comfortable.I live in Victoraaia so cannot blame it on the heat. at 2005-6-8 12:11 by Mary weller


	I love my cracked Sandals I have Springer's sandals, I've been wearing them for probably 3 years. At first they were annoying and weird, but now they are so comfortable and easy and nothing is quite like them. Yes they are both cracked across each sole, have been so for the last year, but it doesn't really matter, I can't tell when I'm wearing them. I did have to resew the buckle to the leather once too, but I won't give them up!!! They are collectively the BOMB, ok?! :) Kisses.. hey I'm from Victoria too. Yeah it's damp here but they crack sowieso. at 2005-8-13 03:15 by Pennifer


	Me 2 Me 2, I thought maybe they had been exposed to heat or something to make them decompose. I can tell when I'm wearing them, though, because they are breaking off in chunks. at 2005-9-11 14:32 by Soup


	Cracked & Crumbled.... Same problem. Wore them to town last week, and felt something strange. Looked & my heal had crumbled away. Looked at the soles, and they had both cracked. Other heal crumbled away before I got home. Tops still like new. These shoes were very comfortable, so I am very dissappointed. :( at 2005-10-31 11:09 by Florida


	3 Pairs of Clarks Cracked I've had 2 pairs of Clarks Sunbeat sandals and 1 pair of Clarks clogs, all of which cracked and split across the soles under the toes, just as in the photo above. That's a total of 6 cracked soles with the tops still like new! My first pair lasted 3 years before cracking, but the other two lasted less that a year. A local shoe repairman advised me that Clarks are notorious for splitting in this manner. What a disappointment inasmuch as these are truly the most comfortable shoes I've run across thus far. at 2005-11-25 20:43 by Karla from California


	Crackin' Clarks It was good to find this feedback because my Clark Springers Sandals have also sprung a few cracks across their soles, something I haven't experienced with other brands of shoes. And I, too, have found these shoes to be extremely comfortable. The climate I live in is pretty moderate, so it can't be just the weather (extreme hot or cold) that accounts for the soles cracking. Thanks for sharing your experiences -- quite an eye opener! at 2005-12-5 00:53 by Suzaroo


	Decomposing Clarks I was thrilled to find a pair of like-new Clarks oxford type black suede shoes at a thrift store for $12.99. They were so comfortable, though they seemed to be sticking to the floor (that was a warning!). I bought them anyway and wiped off the bottoms with water and walked outside. Every piece of dirt, pine needle, etc., stuck to my shoe bottoms. Back to the sink and wiped it with Awesome cleaner. Went out again, and wiped them on the grass to try to get them to not stick. Went into a classy furniture store, and a chunk of my sole came off. A few minutes later, a larger chunk. I had to pick them up and take them out with me. When I looked at my shoe, the entire front sole was missing. My foot was practically exposed. Guess I'm out $12.99, and now I know better! Darn, they were comfortable, but I only got 15 minutes of wear before decomposing... at 2006-3-19 17:30 by Linda Goldberg


	Same problem I also have the same problem with one pair of Springer sandals. Odly, I have another pair which is even older, and that pair is still in top shape. It's probably a problem linked with one of their rubber suppliers. Wrote to Clarks Canada and hoping for a reply. At a $ 160.00 a pair I expected quality and durability, which is definitely not the case! Glad to see that I'm not alone. at 2006-8-16 10:18 by Jocelyne Rouleau


	i have clark springers 33034 sandals both soles are cracked and falling apart in chunks. the tops are like new and the soles have very little wear, but they are junk. it sure would be nice to be able to get my money back. at 2006-9-1 23:45 by billy


	My Springers 33025 sandals have also succombed to the Springer Desease. I've sent an e-mail to the responsible rascals at www.clarks.co.uk\, apprising them of the willful and wanton disintegration of the sole material of their product. I wonder if this is a world-wide problem. I wonder if it's worthy of organizing a massive insurrection against shoddy goods. We're fed up and we're not gonna take it anymore! at 2006-9-4 12:01 by Lucille


	3 pairs of Springers bite the dust!! A conversation with & a letter to Clarke's elicited an offer of a new pair of shoes at half price.....how generous!!! at 2006-9-15 08:10 by MJ


	springer slip-on loafer (womens) I've had a pair of clark's springers for ten years and the sole finally cracked open; If I could find what kind of rubber the sole is made of, maybe I could glue it? at 2006-9-28 23:31 by donna


	sandals stuffed!! I live in NZ and my Springers which my bunioned feet absolutely LOVE to bits are crumbling,split across the sole and falling off in chunks.Tried to get them fixed by an old Cobbler but he said 'No Way, can't be done. They are well known in the trade for this problem".I am so mad with the manufacturer for selling a product which cannot reasonably be utilised for the purpose it was bought. Write to Clarks everyone!!!!! at 2006-10-12 18:39 by Dianne


	Clarks - Cracked soles. Similar experience to others. Major cracks in soles. Customer Service, Oakville, Canada, totally ignores letters of concern. There appears to be no such thing as 'customer service'. at 2007-2-12 14:56 by Tony W.


	Same problem with Brown's from the Bay. I had the EXACT same problem with a pair of Brown's from The Bay in Calgary, within 6 months. Took it back and they were good enough to give me a credit. Bought a pair of Steve Madden, had it for 5 months now and it's starting to crack too. I'm not hard on my shoes at all. I've had shoes that's lasted my over 5 years and still going. I'm certain it's the inferior quality of the rubber with all these shoes that are made in China (I'm not biased, and I'm of Chinese decent myself). Expensive shoes, cheap shoes, it doesn't matter. If they're made in China, I bet they're going to crack after 6 months. I'm going to adopt the same policy of not buying a made-in-China automobile (Chery/Chrysler)and apply that to me shoe buying. at 2007-3-16 18:06 by Ken T.


	Good news for all you Clarks Springer sandals victims In March 2007, I decided to return my decomposing sandals to the customer service of Clarks Canada in Ontario along with a letter explaining my disapointment in seeing my sandals decomposing before my very eyes. One week later I was surprised to receive a letter from them saying to contact them to receive a complimentary pair of shoes "to maintain my confidence as a customer". I just called them, they told me I should receive my new "free" pair of shoes in 1 to 2 weeks. Great customer service !!!! at 2007-4-4 12:32 by Jocelyne


	Thank you for organizing this website, it was an eyeopener for me when my husbands's three months' old shoes cracked. We sent them to Clarks Canada customer service and recently got a letter saying we could choose any pair of Clarks and they will be free. Is there any way we could check whether a specific model is quality or not? Thanks again. at 2007-4-14 22:57 by Vicky


	Clarks USA -- Also good service! Thanks to your blog, I contacted Clarks USA about my springer sandals which split (both soles) after TWO WEEKS!! The Clarks employee was very kind and agreed to send me a new pair in 1 business day. I was impressed. at 2007-4-23 15:56 by Lori


	Clarks Springer sandals Was going to buy a pair for my daughter-in-law as I couldn't find her a pair of Teva Spoiler 4 sandals like mine (fantastic - comfortable & durable). The Springer sandals looked very similar, but after reading all the comments, I won't bother!! at 2007-5-9 13:09 by Anita


	Best Shoes Ever My Clarks 30226 made 09/02 are the best shoes I have ever had. I wore them every other day or so for 3-4 years. They finally cracked just like the picture above. I used them as a work shoe during reconstruction of my stable, lifted weights in them, ran to class, etc. Where can I get another new pair! msa_ri@verizon.net at 2007-5-14 16:20 by John J


	Split soles Is there a glue out there that could repair the split soles of my Clarks Springers?? I loved these sandals, but both of them are split on the bottom. at 2007-5-21 19:29 by Marika


	add me!! wow - thought i was alone with my disintegrating clarks sandals - thanks all for the company! you canadians seem to have a response from the company - where do we in the usa go? email address? mine are fairly new - why do they keep selling them?? at 2007-5-30 20:50 by jan


	Springer Sandals I have a pair of Springer sandals that became unwearable after one long walk. The soles just seemed to disintegrate. How can I get a refund. EBGOODDOG@aol.com at 2007-6-3 14:25 by E. Blum


	Springer Sandals I have a pair of Springer sandals that became unwearable after one long walk. The soles just seemed to disintegrate. How can I get a refund. EBGOODDOG@aol.com at 2007-6-3 14:25 by E. Blum


	Springer Sandals I have a pair of Springer sandals that became unwearable after one long walk. The soles just seemed to disintegrate. How can I get a refund. EBGOODDOG@aol.com at 2007-6-3 14:25 by E. Blum


	Sandals I have a different problem with a pair of canvas sandals from Clarks - have bought their shoes for years and never had a problem until now. This is the second summer for them and they STINK!! I have never had this foot problem in my life and it only happens when I wear these shoes. I spray them with a foot/shoe deodorizer almost every night but every day after a couple of hour's wear, I smell them again! Anyone else have this problem? kdoublea@kwic.com at 2007-7-27 09:53 by Kaaren


	Clarks My older Clarks are great - they have lasted for years. They are Made in England. Clarks, like almost everyone else, has shut up shop in the UK and they are now made in Asia. May explain some of the problems. I by Loakes now. at 2007-7-27 20:26 by Richard


	Clark's Springers I wore my Clark's Springer (several years old...finally got buckle sewed back on) all day yesterday walking at a street fair. So comfortable I decided to buy a couple more pair. After reading all of the negative blogs, I'll save my money and search elsewhere. at 2007-8-4 13:01 by PatT


	It isn't just Clarks I bought a pair of boots a few years ago and didn't wear them. These were by a New Zealand company called Treadlite. I came to wear them and the soles just fell to bits. Apparently it is a known problem - hydrolysis of some of the compounds. Is this a common problem with shoes and boots? I have had other shoes (including Clarks) for years and they haven't deteriorated. Is it acceptable that shoe makers design their products to fall apart after a few years whether or not they are worn? at 2007-8-4 23:24 by Richard


	My last pair of Real Springers? I have worn Clarks for years, probably since the 1970's. They were unbelievably durable. I usually get Springer sandals. I am pretty hard on them...long hikes, most errands, yard and house work, in the rain, snow, and in rugged terrain. One of my pairs of England-made Springers lasted 4-5 years with this kind of heavy use! Maybe they didn't look too great by then but they were great to wear. My most recent Springers did crumble a bit on one sole but only after 5-6 years of very heavy use! I still use them. I just ordered a new pair from a general department store in the US. They are made in Italy, unlike all my old Clarks, all made in England. They look fairly similar and appear to be pretty well made ( of course Italian shoemaking is well respected)but I won't know until I really start wearing them. Meanwhile I am going to research other shoes and sandals and stock up on anything that seems as durable and comfortable as the English-made classic Clarks. I am now concerned that these kinds of excellent products are going to be harder or impossible to find. Whatever their reasoning on closing the plants in England I think the owners have made a mistake. at 2007-9-6 11:57 by Tuva


	additional post to My last pair of real Springers? I forgot to mention that the style I usually have worn is Sunbeats...the sandal with three straps. I realize Clarks didn't necessarily design sandals to be hiked in and used as hard as I do mine, but that they hold up forever is what impressed me. Also, I know should wear hiking shoes in the woods but the Sunbeats are so comfortable! at 2007-9-6 12:35 by tuva


	bad clarks clogs from brazil My clarks leather clogs--made in Brazil-- fell apart suddenly after only a few dozen wearings. The top part of one (with fake "seams") fell off completely and both soles broke in half. They were in perfect shape when I left the house. This happened within a couple hours. It was not hot outside, but the grass was wet. at 2007-10-10 20:58 by sheryl Nadler


	Clark's Shoes H81184W Could have been a picture of my broken shoes. I have been wearing clarks since 1967(desert boots). Thought they were the best. Not any more. Thoroughly disgusted. at 2007-11-3 17:44 by Steen Gates


	3 pairs of Clarks Springers The soles disentegrated on all three pairs. No more Clarks for us. at 2008-2-23 15:24 by Bob


	My Clarks Springers - favorite color too I've the same issue. I have several pairs of those sandals and wore a pair today in one of my favorite colors - a turquoise blue-green - I don't wear them very often, saving them to wear with a matching dress - but today I did and the soles are just falling apart in chunks and are cracked - the uppers are like new as several others have said. My other Springers have never done this. Very frustrating I love this color too. Maybe I can get a replacement pair, if I ask. at 2008-3-24 19:15 by Pamela


	sole exploded I had a pair that I took on vacation with me because they were so comfortable. On a side trip to Atlantic City the sole blew out and then disintegrated. I called Clarks and they said to send the shoes back. When they received them I was told I could pick out any shoes that were available on their web site for free. They have not made springers in a while. I was thinking about buying some more on e-bay but maybe not. I thought I was the only one with a problem. I have other Clarks that I love. at 2008-4-4 22:36 by carolyn


	Clarks Shoes I use to swear by Clarks shoe. I have purchased several pairs. But one day I put on a pair of Clarks Clogs that had never been worn and as I sitting at my desk at work, I noticed black chunks on the floor and when i stood up the heels on my never worn before clarks had completely desintigated! good thing that I had my $2.00 flip flops. I was so embaressed. then a week later, I was downtown window shopping with a friend and ANOTHER pair fell apart. the leather had pulled away from the sole!! Well, this ended the evening completely. I couldn't walk around with my shoe flopping around. This also ended my long lived passion for Clarks shoes. What is going on? I was going to give my other Clarks to friends, but how embarasing would that be to have the fall apart on them! I am so saddened by this. at 2008-5-15 11:03 by Alma


	Clarks disintegrated I just threw out a pair of Clarks springers yesterday! Thought I had done something to them. Felt weird under feet and when I looked I had trail of black pieces and crumbs all over the floors and falling apart worse as I walked. I thought, What did I do??????!!!! I was going to wear them out and am soooo glad I found the problem before I left as I would have been without shoes! (Tops are fine by the way! Like new, *smile ) I was really surprised! Found this site totally by accident but so glad I did. Was looking for new shoes. Anyone find that the ones made in China don't hold up as well? I do have problems with shoes wearing at the heels uneven, but my last pair only lasted months and it was hard to walk in them. And also, the we have found the fit is not the same as it was for the Natureveldt for men? at 2008-5-23 23:46 by Karen Folsom


	Clarks springer sandal soles disintegrated My tan sandals look just like new like new & were barely worn, but now both soles have split & the heels have separated. Although I have had my tan sandals for about 3 years, I usually wore my blue ones & have had no problem with them. Appears that the rubber used is substandard. Is there any chance of getting a replacement pair from Clarks? If so, how do we go about doing so? They were quite expensive if I recall correctly. at 2008-5-25 20:25 by Connie


	Thanks, you've saved me from making an expensive mistake, I was just about to buy a pair of springers but after reading all these horror stories I'll give them a miss. Thanks! at 2008-6-8 18:29 by Os


	Can't believe so many others have a problem with Springers I had not worn my expensive Clarks' Springer sandals since the end of last summer. I put them on today to go to buy some new heels for a wedding. While in the shoe store I felt something funny on my heel and tried to flick it off and a chunk of rubber fell off my shoe. When I looked at the bottom of my shoes both soles were literally falling apart. I'd like to notify Clark's. How do I get in touch? at 2008-6-20 22:02 by Peg


	Clarke's Springer sandals I too had not worn my sandals for about a year and they looked completely immaculate on the top. However, I had not realised the soles were disintegrating and nearly tripped over when a lump started to come away from the bottom. I emailed a complaint to Clarke's HO and they told me to take them into my local Clarke's shop. The manager told me they were only offering a �10 goodwill voucher for this problem. I am so shocked that such a large reputable company as Clarke's have produces these disintegrating sandals - but the worse thing is they do not even seem to be sorry or ashamed of themselves. They say it is to be expected with man made soles. Well I have never ever had a problem before with any shoes I have bought in my life. I wish there was a way to let more people know about Clarke's. I intend to send them to my local Trading Standards office, as they could have caused a serious accident - and unfortunately I have a couple more pairs which are a disaster waiting to happen. at 2008-6-25 13:40 by christine orton


	Cracked Clarks Also I had a pair of clarks. Cracked after 8 monthes of occasional wear and I only wore them around the office. I too noticed water getting in my shoe when walking in the rain and realized the sole was cracked. Oh well, wont buy Clark's anymore. at 2008-6-25 21:37 by Mike


	soles decomposed I have two pair. The tops look like new but the soles on both pair came off in large chunks and I can no longer wear them. I am about to send them off to Clarks and see if I get a responce. For the price of the shoes the quality is inexcusable. at 2008-7-3 21:15 by Karilee


	Clarks Natureveldt Disintegrated after 6 wearings I just spoke to Clark's Shoes, after writing to Clark's England via their website, and receiving an email from their customer service dept, telling me to call their 800-4-CLARKS toll-free number. My husband was quite embarrassed when we recently attended our daughter's graduation out of town and when he stood and moved a few feet to take pictures, he realized his shoes were falling apart. I mean the soles fell off in chunks, on both shoes, and there was a pile of blue-green foam that looked like heavy mold on the floor at his feet. He had to miss the after graduation ceremonies and barely made it back to our car, where he found a pair of hiking boots to wear with his dress slacks, which looked totally ridiculous, but was better than tripping around in shoes whose soles were flinging off in pieces as he tried to walk. These shoes were quite expensive, and because we live in rural northern California, he barely wore them, favoring boots. These shoes were worn to a wedding, a graduation, a retirement party, and a three day trip to Bend, Oregon, where he actually wore slacks instead of his usual Wranglers and boots. I was told by customer service that they don't have that style number, then asked how old they were. I said about 10 years old, maybe 8 years old, but the point was not how old they are, but the amount of time they have been used. The rep told me that shoes are meant to last 4-5 years. I countered with, "Yes, if they are worn regularly." When you buy a pair of dress shoes, and use them for special occasions, they should last far longer." He told me that I needed to send the shoes back to them, have their people look at them, then they would decide what to do about a refund, etc. Obviously, I don't want a refund if the shoes are not going to last, sitting in the closet, and worn seldom. I contacted my cousin, an attorney who handles class-action lawsuits, because after my research, I found that there are so many customers that have had the same thing happen to their Clarks. The rep did say that they are aware of a problem with their Sunbeats, but didn't mention their Springer sandals (which I see from reading this site that they are also defective). I have several different pairs in different colors in my closet. I am glad I found this site because I won't wear them anywhere, unless I have a back-up pair of shoes in case they too disintegrate. I just finished taking several digital photos of the shoes, from the top, bottom, sides, etc., and will go ahead and send the shoes to Clarks to see what they say. I think they want the shoes so they can protect their reputation, because the rep told me, after checking with someone that they did have problems with that particular style number. Please send your name and address to me if you would like to be included in a class-action lawsuit. This is a known defect, and Clarks hasn't fully compensated their loyal customers for selling them defective shoes. I want to mention that the inside of the soles have a type of foam inside that seems to be the same stuff that is inside a pool lounge, the kind that eventually disintegrates whether it's in the sun or not; (It crumples into a powder). How hard would it be to also actually be sewn. There are faux stitches where the leather upper meets the lower man-made sole. One of the things I liked about these shoes was the heavy duty stitching, but guess what...it's just for looks, because they are glued together. Send your comments, name and address to me at P.O. Box 608 Willow Creek, CA 95573, and I will forward them to my cousin. at 2008-7-15 17:51 by Anne Mohon Martin


	What an eye-opener I had a pair of the most comfortable sandals I've ever worn (just now checked to find they're Springers), and they lasted a couple of years before starting to tear. So I bought another pair last summer but hardly wore them. Wore them for two months this summer and the other day the heel cracked apart. They were tan colour and I hadn't even gotten them dirty yet. I threw them out, thinking it had been all my walking that day on very hot sidewalks, and I rushed out to buy the last pair I could find in any store. I just came across this discussion while searching online for other Clark's shoes. Well, because they're still the most comfortable shoes I have found, I'll probably end up buying more and testing my luck, but how disappointing to know all this. at 2008-7-29 12:23 by June


	Oh! how I miss my Springers I bought my Springers in England at half price in 2000, in a sale, I finally and reluctantly threw them out this spring, still intact, simply because they smelt so much, I had worn them constantly for work, holidays in Spain, including long walks. After retiring to Spain in 2004, I wore them even more of the time in the heat, I put them in the washing machine several time but sadly my smelly feet beat them in the end, thats how I came across this site, hunting for more Springers! Maybe they were some of the last made in England, whatever they were the best sandals ever. RIP at 2008-8-9 09:58 by Jenny

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